We have been offered the unique opportunity to represent luxury hotels and resorts. They are trusting us to offer their business neighbors the opportunity to partner with them and are expecting complete professionalism, polite mannerism, and distinguished integrity. The hotel relationship is our asset and we take this responsibility very seriously. The hotel management has contracted us to provide a service for them, however, we do not work for the hotel and cannot suggest otherwise to the community of merchants. Please follow these guidelines to help us provide Legendary Service:
– Attire: Match the professional attire and image of the hotel front desk staff. Represent PCM and the hotel in a
professional manner at all times by being presentable, accountable, and punctual.
– Telephone etiquette: Please return texts and calls within an hour to PCM or anyone associated with PCM, (i.e.
Hotel Staff and Merchants), unless you have notified your Team Leader that you will not be working that day. Please
add a professional salutation to your mobile phone voicemail.
– PCM email: Please do not change your password without notifying your Team Leader and/or the Operations office
immediately. Emails will be monitored for coaching and quality of service purposes.
– Insertion Orders (IOs): Please complete IOs completely and legibly. Download a Scan APP so that you can scan
and email your IOs to your Team Leader and Operations Office after each sale. Each IO is numbered and accounted for so if
one is voided or cancelled, please turn it in to Operations. All IOs must be signed by the merchant before turning in to your Team
Leader and/or Operations.
– Availability Sheets (AV): Please email this to your Team Leader and Operations every Friday. Do not “pencil in”
prospects that have not actually signed. Only include merchants that have signed an IO.
– Sales Report: Please email this to your Team Leader and Operations every Friday.
– Team Meetings: Please attend a telephone conference meeting each Monday at 9 am EST.
– Daily sales: Please write weekly minimums of 25% of assignment value. To achieve this you will want to follow the
Steps to Success. A good rule of thumb to stay on track and complete your assignment within 30 days is to make an
average of 2 sales per day or 10 sales per week.
– Hotel Rooms: If your weekly minimum of 25% of the assignment total isn’t met, an Associate Rate, (noted on
your Assignment Agreement), will be held back from your commission. No one other than the PCM
Associate is permitted to stay in the hotel room unless approved by your Team Leader.
– End of Day Report (EDR): Please email your Team Leader by 9:00 pm EST each day that you work. Please include the
number of appointments/presentations with Decision Makers you had that day, number of sales made, total amount
written and total collected, and number of appointments scheduled the following day. If you will not be working in
your market, please notify your Team Leader in advance.
– Zoho: Please update Zoho with the EDR information by 9:00 EST. Please do not change your password without notifying
your Team Leader or Operations immediately.
– Weekly packets: Please overnight each week so that it arrives at the PCM Operations office by noon on Monday. Your packet
should include all original IO’s, any checks that weren’t deposited, and any post dated checks.
– Bank Deposits: When you are in a market with access to SunTrust bank, please deposit all valid within 24 hours of receipt.
Please contact Operations for specific deposit information and Posting Worksheet instructions.
– Assignment Agreement: Please follow all guidelines noted on this document.